At wpeso, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use and protect it, and what rights you have over your own data when using our platform.
When you create an account on wpeso, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. We may also request a government-issued ID or other supporting documents during the verification process. All registration data is stored securely and is never shared with third parties for marketing purposes. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
To process deposits and withdrawals in Philippine pesos (PHP ₱), wpeso collects payment-related information including your GCash number, Maya account details, or Philippine bank account information. We do not store full payment credentials on our servers — payment processing is handled through secure, locally compliant payment gateways. Transaction records, including deposit amounts, withdrawal requests, and account balances, are retained for regulatory and audit purposes as required under Philippine law. We use this data solely to facilitate your financial transactions on the platform and to investigate any payment disputes that may arise. Your payment data is never sold or transferred to unaffiliated third parties.
We collect data about how you interact with the wpeso platform, including the games you play, session durations, betting history, and device and browser information. This data helps us improve platform performance, personalise your gaming experience, and identify any unusual activity that may indicate a security concern or a breach of our Terms and Conditions. Usage data is also used to support our responsible gaming obligations — for example, to monitor patterns that may suggest problematic gaming behaviour. We may use anonymised and aggregated usage data for internal analytics and product development. No individual usage data is shared with external advertisers or data brokers.
When you contact wpeso's support team or submit a query through the platform, we collect the content of your messages along with any attachments or screenshots you provide. This information is used solely to resolve your query, improve our support processes, and maintain a record of interactions for quality assurance purposes. We may also send you transactional communications — such as account verification emails, deposit confirmations, and security alerts — using the contact details you provided at registration. We do not send unsolicited promotional messages without your consent, and you may update your communication preferences at any time through your account settings. All support communications are handled confidentially by authorised wpeso staff.
wpeso applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the wpeso platform is encrypted using secure protocols, ensuring that your personal and financial information cannot be intercepted during transmission. Access to personal data within the wpeso organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling personal data are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our data infrastructure. In the event of a data breach that affects your personal information, wpeso will notify you and the relevant Philippine authorities in accordance with applicable data protection laws.
Your account is protected by password authentication, and we strongly recommend that you use a strong, unique password and do not share your login credentials with anyone. wpeso will never ask you for your password via email, chat, or any other communication channel — if you receive such a request, please treat it as suspicious and report it to our support team immediately. You can further protect your account by ensuring that you log out after each session, especially when using shared or public devices. If you believe your account has been compromised, contact wpeso support without delay so that appropriate protective action can be taken. We are committed to maintaining the highest practicable standard of data security for every Filipino player on our platform.
Under applicable Philippine data protection law, you have clear rights over your personal information held by wpeso.
You may request a copy of the personal data wpeso holds about you at any time. We will respond to verified access requests within the timeframe required by Philippine law.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account dashboard.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wpeso's legal retention obligations under Philippine regulations.
You have the right to object to the processing of your personal data for certain purposes, including direct marketing. Objections will be assessed and acted upon in accordance with applicable law.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used format so that it can be transferred to another service provider of your choice.
If you believe your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact wpeso first so we can resolve the matter directly.
wpeso uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate the site so we can continue improving the experience. Essential cookies are required for the platform to operate and cannot be disabled. Analytics cookies help us understand aggregate usage patterns — these do not identify you personally and are used only for internal improvement purposes. We do not use third-party advertising cookies or share tracking data with external ad networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of certain platform features. By continuing to use the wpeso platform, you consent to our use of cookies as described in this policy.
wpeso reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. The date of the most recent review is displayed at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of the wpeso platform after any changes to this policy constitutes your acceptance of the updated terms.
Last reviewed: 2025. For data-related queries, contact us at [email protected].
Quick answers to what Filipino players most often ask about data handling and account privacy.
Our FAQ covers the most common questions Filipino players have about account setup, payments, and data privacy — all written in clear Philippine English.